Welcome to the Picolance Help Center. Below are answers to the questions we get most often. If you still need a hand, open a ticket from the Support page and our team will reply.
Getting Started
- Create an account — sign up with your email or mobile number, verify the one-time code, and complete your profile.
- Verify your identity — submit your KYC documents on the Verification page. Verification unlocks selling, higher limits, and payouts.
- Set up your store — add a photo, bio, and social links so buyers can trust your profile.
Buying
- Find an asset — browse the Marketplace or search by category, price, and metrics.
- Ask questions first — use "Chat with seller" on any listing before you commit.
- Make an Offer — negotiate the asking price directly from the listing page.
- Pay into escrow — your money is held safely until you confirm the asset has been delivered as described.
- Inspect and confirm — check ownership transfer, access, and monetization status, then release the funds.
Selling
- Create a listing — add clear screenshots, honest metrics, and describe exactly what the buyer receives.
- Respond quickly — fast replies to offers and messages improve your ranking and rating.
- Deliver on time — transfer the asset within the stated delivery window and keep proof of transfer.
- Get paid — once the buyer confirms, funds move to your available balance and can be withdrawn from the Payment page.
Escrow & Payments
- Every trade runs through Picolance escrow — never pay or deliver outside the platform.
- All amounts are shown in BDT (৳), with fees displayed before you check out.
- Payouts are requested from the Payment page and processed to your saved method.
Disputes & Refunds
If an asset is not delivered or does not match the listing, raise a dispute before the inspection window ends. Share screenshots, chat history, and transfer records. Our team reviews evidence from both sides and may refund, partially refund, or release the funds.
Account & Security
- Enable two-factor authentication on the Privacy & Security page.
- Never share your password or one-time codes — staff will never ask for them.
- Keep negotiations and payments on-platform so escrow protection applies.
Still need help?
Open a support ticket and track replies under My Tickets. You will get a notification as soon as our team responds.