This page is maintained by the Picolance team to explain how we handle personal information on this marketplace. It describes our current practices and is not an independent audit or certification.
1. Information We Collect
- Account details — name, username, email address, mobile number, and password credentials you create at sign-up.
- Profile details — photo, bio, country/city, languages, and social links you choose to add.
- Verification details — full name, date of birth, address, national ID number, and document images when you submit identity verification (KYC).
- Transaction details — listings, offers, bids, orders, escrow activity, payouts, and payment references.
- Communications — messages between buyers and sellers, support tickets and replies, and reviews you post.
- Technical details — basic device and usage data needed to operate, secure, and troubleshoot the platform.
2. How We Use Your Information
- Create and manage your account and seller store.
- Process orders, hold and release escrow funds, and handle payouts.
- Verify identity, prevent fraud, and investigate disputes.
- Send transactional notifications about orders, offers, messages, and tickets.
- Provide customer support and improve platform features.
- Meet legal and regulatory obligations.
3. What Other Users Can See
Your public store profile shows your display name, username, photo, member-since date, listings, ratings, and reviews. Your email address, phone number, national ID, address, and balances are never shown on public pages. Buyer names on reviews are partially masked.
4. Sharing
We share information only where needed: with payment and payout providers to complete transactions, with our hosting and backend infrastructure providers to run the service, with the other party to a trade to the extent required to complete it, and with authorities when we receive a lawful request.
We do not sell your personal information.
5. Security
Access to your account is protected by password authentication, one-time codes, and optional two-factor authentication that you can enable on the Privacy & Security page. Data is stored on managed cloud infrastructure with database-level access rules that restrict records to their owner and authorised staff. No online service can guarantee absolute security, so please use a strong unique password and keep your codes private.
6. Retention
We keep account, transaction, and verification records for as long as your account is active and afterwards where we must retain them for accounting, fraud-prevention, dispute, or legal reasons. Content you delete may persist in backups for a limited period before being overwritten.
7. Your Choices
- View and edit your personal information on the Account page.
- Manage notification preferences in Settings.
- Enable or disable two-factor authentication at any time.
- Request a copy of your data, correction, or account deletion through Support.
8. Cookies
We use only the storage and cookies required to keep you signed in and to remember basic preferences. We do not run third-party advertising trackers on the marketplace.
9. Children
Picolance is not intended for anyone under 18. We do not knowingly collect information from minors and will remove such accounts when identified.
10. Changes
We may update this policy as the platform evolves. Material changes will be reflected here with a new update date.
11. Contact
For privacy questions, data requests, or deletion requests, open a ticket on the Support page and select the relevant category.